Last updated: July 13, 2026 · Effective immediately
Compute time that has been delivered is non-refundable. Your unused wallet balance — the funds you loaded and have not yet spent on compute (excluding any bonus or promotional credits) — is refundable to your original payment method on request, less the non-refundable payment-gateway fee GridShare incurred on that top-up (payment gateways do not return their processing fee, typically ~2%, on a refund). Alternatively you may take it as GridShare wallet credit, in which case no fee is deducted. Bonus and promotional credits are never refundable and cannot be converted to cash.
GridShare operates on a fully prepaid wallet system. You add funds in advance and spend them on GPU compute time as you use it. This policy explains how we handle the limited situations in which a credit may apply.
Your unused loaded funds are refundable to your original payment method on request, less the gateway fee (~2%) — or taken as wallet credit with no fee. Bonus credits excluded.
All delivered compute time is final. No exceptions.
Auto-credited to your GridShare wallet within 24 hours if our systems confirm a platform-side failure.
What counts as a "platform error"? A platform error means a failure of GridShare-operated infrastructure — the API, authentication, billing, or marketplace matching systems. Provider hardware failures (GPU crash, power loss, or network loss at the node) are provider failures, not platform errors — these are refunded to the Buyer for the failed window per the table below, and the provider is not paid for that window. Crashes caused by the Buyer's own code are neither platform errors nor provider failures, and are not refundable.
When you add funds to your GridShare wallet, you are purchasing prepaid compute credits. By completing a top-up payment, you acknowledge and agree that:
Cash refunds of unused balance are made to your original payment method through the payment gateway and are subject to the gateway's timelines and its 180-day refund window (see Section 4.2). We aim to action approved refund requests within 7 business days.
| Scenario | Eligible? | Form of Refund | Timeline |
|---|---|---|---|
| Compute hours delivered and used (instance ran successfully) | No — final | Not applicable | Not applicable |
| Instance failed to launch due to a verified GridShare platform error (not provider hardware) | Yes | Wallet credit (automatic) | Within 24 hours of confirmed error |
| Instance auto-stopped because provider node went offline mid-session (billed time only; unbilled time auto-returned) | Unbilled portion | Wallet credit (automatic) | Within 24 hours of session end |
| Unused wallet balance — payment method failure (bank charged but GridShare wallet not credited) | Yes — via Razorpay | Reversal via Razorpay's systems | 5–7 business days (Razorpay timeline, not GridShare's) |
| Unused wallet balance — loaded funds not yet spent (excl. bonus) | Yes | To original payment method, less gateway fee (~2%); or wallet credit with no fee | Actioned within 7 business days (subject to gateway 180-day window) |
| Unused wallet balance — remaining after some compute used | Yes (unused remainder) | Consumed compute is non-refundable; the un-spent remainder is refundable to source less gateway fee, or as wallet credit with no fee | Actioned within 7 business days |
| Instance stopped because buyer's balance reached ₹0 | No | Not applicable | Not applicable |
| Session stopped by a Provider's abuse report — report not upheld, or left unresolved | Yes (in full) | The charge is held, not paid out, while we review. Not upheld or unresolved → refunded in full. An unresolved report always defaults in the Buyer's favour. See Section 6A | Within 7 days of the report |
| Account terminated for a verified Acceptable Use violation | No (for the violation period) | Delivered compute is non-refundable and earnings from the violation period are forfeited (Terms §8). Genuinely unspent funds unconnected to the violation are returned, subject to a reasonable hold and any withholding required by law | After investigation concludes |
| Instance auto-terminated after idle timeout | No | Not applicable | Not applicable |
| Account terminated for Terms of Service violation | Partial — see Terms §12 | Amounts attributable to the violation, plus GridShare's actual proven loss and any legally required withholding, may be withheld or set off; genuinely unconnected unspent funds returned as wallet credit, subject to an investigation hold | Reviewed within 30 days; any return within 14 business days of clearance |
| Account closure by user — unused loaded balance remaining | Yes (excl. bonus) | To original payment method, less gateway fee; or wallet credit with no fee. Bonus credits forfeited | Up to 14 business days |
| Bonus credits (referral, student, GSTIN, promotional) | Never refundable | Not applicable | Not applicable |
GridShare Community nodes are provided by independent hardware owners on consumer-grade hardware and internet connections. GridShare makes no guarantee of uptime, speed, latency, or availability for Community nodes.
If a provider's node disconnects mid-session, billing stops automatically at the moment of disconnection. You are only ever charged for compute time actually delivered. The refund for the failed window equals usage charged since the last verified heartbeat or checkpoint. It is automatically credited to your wallet within 24 hours and appears in your billing history as "Partial session credit — provider disconnection". This is the full extent of GridShare's liability for Community node interruptions — no additional compensation is payable.
If you require guaranteed uptime, you must select GridShare Verified or enterprise-tier nodes where available and clearly labelled.
For a refund of unused wallet balance you paid for, you may choose either: (a) a refund to your original payment method, less the non-refundable payment-gateway fee GridShare incurred on the top-up (typically ~2%); or (b) GridShare wallet credit for the full amount with no fee deducted. Refunds required by law, and amounts auto-credited for a platform error or a verified provider-fault window, are issued as wallet credit by default. Cash refunds may require additional verification for fraud prevention.
Where a cash refund is made, it is processed through GridShare's payment gateway partner to your original payment method. GridShare is not responsible for delays caused by the gateway's processing timelines, your bank's processing timelines, or any payment network. The gateway's stated refund window is typically 5–7 business days; actual timing is outside GridShare's control.
Razorpay imposes a 180-day window from the original payment date within which a refund can be initiated. Refund requests submitted after this window cannot be processed as cash refunds under any circumstances. After the 180-day window, approved refunds are issued as wallet credit only — these credits are permanent and do not expire.
Where GST was charged on a refunded transaction and a cash refund is approved, the GST component will also be refunded. GridShare will issue a credit note as required by GST regulations. GST components of wallet credits are credited proportionally.
You may stop any running instance at any time from your dashboard. Billing stops immediately at the second you stop the instance. There is no cancellation fee. You are charged only for time used. Minimum billing increments and rounding rules (if any) are as shown in your active instance details at the time of launch.
Stopping an instance does not guarantee data persistence. Unless you are using GridShare's persistent workspace feature, all data on a stopped instance may be lost. GridShare is not responsible for any data loss resulting from instance termination.
To close your account, email support@gridshare.in with subject "Account Closure Request" from your registered email address.
On account closure:
Delivered compute is non-refundable. If an account is terminated for a verified violation of our Acceptable Use Policy, genuinely unspent funds unconnected to the violation are returned, subject to a reasonable hold pending investigation and to any withholding required by law. Earnings from the period during which the violation occurred are forfeited under Section 8 of the Terms of Service.
Where a Provider reports suspected abuse on their own machine, the charge for that session is held, not paid out, while we review the report. A hold is resolved within 7 days. If the report is not upheld — including where it simply expires unreviewed — the charge is refunded to you in full, and the default outcome of an unresolved report is always in the Buyer's favour. A report alone is an allegation, never a finding: we act on verified violations only, as Sections 2 and 12 of the Terms of Service require.
Do not initiate a chargeback without first contacting us. Filing a chargeback for a transaction on GridShare will result in immediate suspension of your account pending investigation.
If you have a genuine payment dispute, contact support@gridshare.in first. We can typically resolve payment issues faster than a bank dispute process. If we determine a chargeback was filed without prior contact and in bad faith, we reserve the right to:
This policy is part of our Terms of Service and should be read alongside our Privacy Policy.